Delight your customers
An intelligent platform for managing service calls of your customers. Fully integrated with Qkrvisit for managing your support team deployed on field.
Features
Start working quickly with a user-friendly interface that is similar to familiar spreadsheet software like Excel. Reduce the learning curve with access to frequently used spreadsheet features on every page.
Tickets Management
Automate the process of creating, organizing & tracking requests into a seamless process. View all assignments, updates, field visits and process status against each ticket. Customize your tickets.
Service Contract Management
Manage your customer information including the products & services purchased and contracts they are entitled to. Map OEM contracts to customer service contracts as applicable.
Manage Field Visits
Get real time updates of field team on email, sms or app with QkrHR. Tickets can be updated by the field team with attachments and pictures.
Web Based Access to Customers
Customers can log in tickets from the web portal, check the status, reopen closed tickets and rate services.
Process Management
Service calls often involve multiple other processes for managing spares, RMA, repair, etc. Create your own process flows and attach them to tickets as applicable. Track and update each process for end to end management of customer service.
Act With Intelligence
Customize your reports and get insights into the metrics that matter: the health of your customer base and how it affects your business. Use dashboards to get a bird eye view of services.
Grow Without Growing Pains
Scaling is easy because our technology works right out of the box, integrates with other tools, and expands to fit your business.
Lead Customers to Happiness
Give customers what they want – quick and easy resolutions to their issues. QkrDesk helps you provide personalized support when and where they need it, so customers stay happy.
Connecting Business
Lets each division of your organization define their product or service specific configuration and work as independent units.
Features
Bring Teams Together To Deliver Exceptional Customer Support
Bringing Teams Together to Deliver Exceptional Customer Support is about unifying people, processes, and technology to create seamless customer experiences. By enabling clear communication, shared visibility, and efficient collaboration across teams, organizations can respond faster, resolve issues more effectively, and build lasting customer trust. When teams work together with a common goal, customer support becomes proactive, consistent, and truly exceptional.
Streamline Conversations
Stay on top of all your requests coming in from different support channels
Collaborate Better
Get help from the right people across internal teams by looping them into tickets
Stay Productive
Make use of smart automation and game mechanics to get things done faster
Working Together Is Better
Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.
Platform Features
Ease of use with actionable intelligence on every page
Multiple View Options
Visualize your work the way you want
Unified View
Switch to Unified View for deeper data control.
Alerts & Notifications
Never miss a task or deadline
Workflow Automation
Configure workflows as per your policies
Customizations
Tailor to fit your needs
Documents
Integrated Document management
Data Security
Protecting your data is our obsession
BI & Analytics
Actionable Insights at your finger tips
Boards